At Xiaoqing Limited , we are committed to ensuring the quality and craftsmanship of every piece of jewelry. We understand that selecting the perfect accessory is a personal experience, and we strive to make your shopping journey as seamless as possible. Please review our policies regarding shipping, returns, and refunds detailed below.
1. Returns & Cancellation Policy
We offer a 14-day money-back guarantee on all items purchased through our website.
Eligibility Period: To be eligible for a return, you must initiate the process within 14 calendar days from the date you received your shipment.
Condition of Items: All returned merchandise must be in its original, unworn condition. Items must be returned with all tags attached and in the original packaging provided by Xiaoqing Limited . We reserve the right to refuse returns on items that show signs of wear or damage.
Custom Orders: Please note that customized, engraved, or personalized pieces are final sale and cannot be returned or refunded unless they arrive damaged or defective.
2. Return Shipping Costs
The customer is responsible for bearing the cost of return shipping.
We recommend using a trackable shipping service and purchasing shipping insurance, as Xiaoqing Limited cannot be held responsible for items lost or damaged during the return transit. The original shipping charges paid at the time of purchase are non-refundable.
3. How to Initiate a Return (The Refund Process)
To ensure your return is processed efficiently, please adhere to the following procedure:
Contact Us: Within the 14-day window, you must notify us of your intent to return by sending an email to [email protected] . Please include your order number, the item(s) you wish to return, and the reason for the return.
Receive Confirmation: Our customer service team will respond within 2 business days with a Return Merchandise Authorization (RMA) confirmation and the designated return shipping address.
Ship the Item: Securely pack the item in its original packaging, include all accessories, and ship it to the address provided. The cost of this shipment is your responsibility.
Inspection: Once your return is received, our quality assurance team will inspect the item to ensure it meets the “original condition” criteria stated in Section 1.
Approval: We will notify you via email at [email protected] regarding the approval or rejection of your refund.
4. Refund Timelines & Payment Processors
Once your return is approved, we will process the refund to your original method of payment. Please note the following timelines regarding the return of funds:
Standard Refund Timeline: Upon approval, it may take at least 14 days for the refund to reflect in your account. This timeline accounts for the processing time on our side followed by the banking procedures of your financial institution.
PayPal Transactions:
For standard PayPal returns, the refund will be processed within at least 14 days.
Important Legal Compliance: Due to specific consumer protection laws in certain jurisdictions, PayPal requires that buyers in specific regions be given a 30-day refund window. Consequently, if you are located in a jurisdiction with such a mandate, your PayPal refund will be issued within the legally prescribed 30-day period.
5. Non-Refundable Items
The following items are expressly non-refundable:
Items returned after the 14-day eligibility period.
Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
Custom or personalized orders, as outlined in Section 1.
Gift cards.
6. Damaged or Defective Items
In the rare event that your order arrives damaged or contains a defective item, please contact us immediately at [email protected] . We require photographic evidence of the damage within 48 hours of delivery. Xiaoqing Limited will cover the return shipping costs for verified defective items and will expedite a replacement or full refund.
7. Contact Information
If you have any further questions regarding our Shipping & Returns policy, please do not hesitate to contact our compliance department at [email protected] .
Sincerely,
The Xiaoqing Limited Team